Shipping policy

hello coffee!
- Delivery & Returns -
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DELIVERY

Free Delivery 

Free delivery is within the UK only and is sent via Royal Mail Tracked 2nd Class. *To qualify for this you must have spent £30 after any discount is applied; offer does not apply to gift subscriptions.

How we work

Most speciality coffee needs a few days to rest after roasting. All coffee is roasted fresh to order and will take 3 to 5 days to reach you. Please allow a day or so either side of this time incase of any issues at the roasters. 

hello coffee! - Lead time
After we receive your order it will be roasted and despatched on the next working day. Working days are Mon - Friday (exc bank holidays), if you order after 6:00 am on Friday then it will be processed the following Monday.

Postal company lead times

Royal Mail - 3-5 days delivery aim.

Items will be posted to the shipping address received during the checkout process. 

Coffee Machines and Grinders: 
Postage and packaging will be quoted at time of order.

International

International postage is calculated at checkout but is currently suspended.